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business
writing courses, and listening to what our clients
tell us.
Everyone
would like to struggle less and be successful with
business writing projects. Our Better
Business Writing class is designed to help employees
and managers plan strategically, write quickly,
and edit confidently. It provides a variety of
take-away tools to help participants be consistently
successful back on the job. 
Writing
Tune-Up for Peak Performance is a fast-paced
class in
which employees and managers gain quick tips, tactics,
and tools to improve their writing immediately. Participants
take away job aids to help sustain smooth
performance: |
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Some of the topics
presented and applied in this seminar are: |
At the end of the workshop, participants jot down a maintenance plan of steps they will take to maintain effective writing performance. They receive 10 weeks of skills reinforcement by email. |
Observable results: |
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It IS possible
for employees and managers to produce error-free
documents consistently and confidently. The
Keys to Error-Free Writing provides the information,
practice, and tools to do just that.
In this practical course, participants master the essentials of correct business usage. Through a detailed pre-test, they verify what they already know. Then they master the pre-test items and on-the-job topics that confront and challenge them. They also learn expert tricks for choosing the right word, proofreading, and using software to eliminate errors. At the end of the course, they confirm their understanding of the rules of error-free writing in a comprehensive post-test.
By the end of the program, participants can find and correct errors in sentences like those below.
Test yourself: Can you find them?
(Hint:
There is one error in each sentence.)
- The plans have been submitted, however, we have not received approval yet.
- We were told that a inspector found several discrepancies in the processes.
- The plan includes: goals, timelines, a budget, and specific responsibilities.
- Lori needs at least a weeks notice if you want her to travel to Costa Rica.
- Hiroko is taking an early shuttle to Los Angeles and Han is planning to drive his car.
- The principle reason I hired Anne Mroz, the consultant, was to reduce callbacks.
- How does the Summer heat affect your energy level?
- The summer kick-off meeting is scheduled for Friday, June 6th.
- Shelley moved to Vancouver, British Columbia. Which is where she and her brother grew up.
- For Carol and I, having our supervisor in Fort Worth, Texas, has been very challenging.
Click here to see the corrected sentences.
Format
The Keys to Error-Free Writing is a one-day in-person session or a live online program of four 1.5-hour sessions, both supported
by follow-up reinforcement. Participants take
away tools and resources to help them retain
their new information and skills:
- An 89-page manual including additional practice exercises
- A 4-page quick-reference guide that crisply summarizes all in-class learning
- Weekly reviews and self-tests emailed to participants
- A quick-reference booklet of frequently confused words
Results
Participant
pre- and post-test scores increase an average
of 30 points, for example, from 60
percent to
90 percent correct. When practiced and reinforced
on the job, this improvement translates into
email, letters, reports, slide shows, manuscripts,
proposals, and other documents that are virtually
error-free.
Email is the most prevalent form of
business communication. Email Intelligence makes
that communication productive, efficient,
and manageable.
Everyone writes email, even people who have little experience in business writing. Email Intelligence provides them with techniques, insights, and rules of email etiquette to help them write email effectively. It helps everyone recognize the special needs and requirements of email readers.
Format
We offer Email Intelligence as a 2.5-hour class in person, or a 1.5-hour live online session plus 15 minutes of Q&A. Both formats include lots of interactive learning, discussion, and writing an effective email.
| Here are some of the techniques presented in this email class: |
Participants take away a handout of models, techniques, and tips, along with 110 Tips for Sending Email That Gets Read—and Gets Results. |
Observable results: |
Don’t tolerate email that is out of control. Use Email Intelligence. |
Many employees fear and avoid taking minutes at meetings. But when no one takes clear, correct meeting notes, the time spent in meeting is wasted. This class increases the skills, confidence, and note-taking savvy for anyone who may need to take notes or minutes—so the time spent in meetings pays off for everyone.
Meeting Notes Made Easy offers solutions for note-taking challenges. This fast-paced training program provides practical strategies, tips, and tools to ease the note-taker’s job and lead to more effective notes and minutes.
Format
The class runs 2.5 hours as an in-person training program, and 1.5 hours as a webinar, with 15 additional minutes for Q&A. Participants discuss ways to minimize note-taking challenges, analyze sample meeting notes, identify the essential content for notes and minutes, and review templates to choose the best ones for their needs. They also take notes at a simulated meeting and evaluate their notes using specific criteria.
Participants in Meeting Notes Made Easy learn to:
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Recognize how much information to record
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Get essential information down before the group moves on
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Reduce note-taking stressors by planning for them
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Follow a rambling discussion, and know which parts of it to include
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Identify attendees at a large meeting
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Get what they need from the meeting facilitator and attendees
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Record complex information correctly
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Complete meeting notes and minutes promptly
To continue to take effective meeting notes, participants take away four meeting notes templates, including a combined notes/agenda template, a 20-page handout of tips and models, and a list of ways to manage their note-taking challenges.
Observable results:
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Individuals volunteering to take meeting notes rather than hiding from the task
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Minutes that focus on key points, decisions, and next steps
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Action items with due dates, assigned to specific individuals
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Clear, correct meeting notes distributed promptly
It is possible to take meeting notes and minutes easily and efficiently. Employees and managers learn how in Meeting Notes Made Easy.
Contact us to talk about how our business writing courses would improve written communication at your company.
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