to improve participants’ skills and confidence
in business communication.
We make that guarantee
based on 20 years of experience, thousands of employees
and managers attending our business
writing courses, and listening to what our clients
We teach workshops
in-house at your locations in Seattle, the Puget
Sound area, and beyond. We lead online classes for your employees around the world.
We also offer public business writing courses in and around Seattle, Portland, and other large cities. Check the current listings on our Upcoming Classes page. Contact us to request a public business writing class in your city if you have a group of 5 or more employees.
We offer five business writing workshops, along with customized programs to meet your training needs. We stand behind our learning programs 100 percent.
Contact us to plan a learning program to meet your specific goals.
An intensive 1-day
or 1.5-day business writing class of planning,
writing, and editing documents, using practical
job-aids. Includes written suggestions and coaching from the instructor.
A half-day business writing seminar in which participants learn to make quick repairs and improvements in the writing samples they bring to class and in a range of exercises. The online version takes place in two 1.5-hour sessions.
A lively full-day workshop (or four 1.5-hour online sessions) on the essential rules of today’s business writing, with tips and tactics that lead to error-free documents. Pre- and post-tests demonstrate everyone’s increased knowledge.
A quick interactive workshop on writing email that gets results, following email etiquette, and eliminating unnecessary messages. The session runs 2.5 hours in person and 1.75 hours online.
A lively learning session that increases skills and confidence for those who take meeting notes and minutes. The note-taking class runs 2.5 hours in person and 1.5 hours online, plus Q&A.
would like to struggle less and be successful with
business writing projects. Our Better
Business Writing class is designed to help employees
and managers plan strategically, write quickly,
and edit confidently. It provides a variety of
take-away tools to help participants be consistently
successful back on the job.
some of the skills presented and practiced in
this business writing class:
purpose in writing
- Identifying your readers’ needs
and how to meet them
quickly by answering your readers’ questions
confidently with a 12-point checklist
- Using clear, concise language
- Applying formatting techniques
for quick comprehension
- Avoiding the Top 20 errors
class, participants plan, write, and
Then they take away tools
resources to help them apply their new skills
and they receive
10 weeks of
reinforcement by email. They leave the workshop
with a zip-up portfolio including:
- A manual of document “blueprints,” with
dos, don’ts, and annotated
models of 18 common documents
- Planning checklists on
paper and on disk
- A 12-point Editing Checklist
- A 4-page quick-reference guide covering the
rules of grammar and punctuation
- A quick-reference booklet of frequently confused
- A booklet of 110 Tips for Sending Email
Crisp email that gets
the job done
User manuals that are
Letters that customers
understand and appreciate
Proposals that appeal to their readers
Reports that are easy
to skim for key information
Announcements that provide clear, complete information
Excellent writing projects
delivered on time
employees and managers complete this
business writing course, they have skills,
tools, and resources they can apply to
any business writing project—email,
proposals, responses to customers, procedures,
they need to write on the job.
Tune-Up for Peak Performance is a fast-paced
which employees and managers gain quick tips, tactics,
and tools to improve their writing immediately.
Because writing is a vehicle. Vehicles need ongoing
maintenance, effective repairs, and tools to
sustain improved performance.
Tune-Up for Peak Performance is a half-day in-person seminar
or a live online program of two 1.5-hour sessions. Participants
apply tips, techniques, and new information to their
own writing, which they bring to the session. (Participants
do not write documents in this seminar; they edit
and rewrite their own samples and class exercises.)
take away job aids to help sustain smooth
30-page manual customized for the group
job aid summarizing workshop concepts
Some of the topics
presented and applied in this seminar are:
the rules of email etiquette and efficiency
Using checklists to plan,
write, and edit documents
Eliminating extra words
Breaking up stringy sentences
for quick comprehension
Using formatting to highlight
Knowing when and how to avoid passive verbs
Accentuating the positive
Writing for a global audience
end of the workshop, participants jot down
a maintenance plan of steps they will take
to maintain effective writing performance.
They receive 10 weeks of skills reinforcement
Short, clear sentences
that make their point
Documents whose key information
Efficient email that
leads to action
Positive language that
connects with the reader
Clear procedures with
Writing that meets its
It IS possible
for employees and managers to produce error-free
documents consistently and confidently. The
Keys to Error-Free Writing provides the information,
practice, and tools to do just that.
practical course, participants master the essentials
of correct business usage. Through
a detailed pre-test, they verify what they
already know. Then they master the
pre-test items and on-the-job topics that confront
and challenge them. They also learn expert tricks
for choosing the right word, proofreading, and
using software to eliminate errors. At the end
of the course, they confirm their understanding
of the rules of error-free writing in a comprehensive
By the end of the program, participants can find
and correct errors in sentences like those below.
Test yourself: Can you find them?
There is one error in each sentence.)
- The plans have been submitted, however,
we have not received approval yet.
- We were told that a inspector found several
discrepancies in the processes.
- The plan includes: goals, timelines,
a budget, and specific responsibilities.
- Lori needs at least a weeks notice if
you want her to travel to Costa Rica.
- Hiroko is taking an early shuttle to
Los Angeles and Han is planning to drive
- The principle reason I hired Anne Mroz, the consultant, was to reduce callbacks.
- How does the Summer heat affect your
- The summer kick-off meeting is scheduled
for Friday, June 6th.
- Shelley moved to Vancouver, British Columbia.
Which is where she and her brother grew
- For Carol and I, having our supervisor
in Fort Worth, Texas, has been very
here to see the corrected
The Keys to Error-Free Writing is a one-day in-person session or a live online program of four 1.5-hour sessions, both supported
by follow-up reinforcement. Participants take
away tools and resources to help them retain
their new information and skills:
- An 89-page manual including additional
- A 4-page quick-reference guide that crisply
summarizes all in-class learning
- Weekly reviews and self-tests emailed to
- A quick-reference booklet of frequently
pre- and post-test scores increase an average
of 30 points, for example, from 60
90 percent correct. When practiced and reinforced
on the job, this improvement translates into
email, letters, reports, slide shows, manuscripts,
proposals, and other documents that are virtually
People receive too much email. Huge inbox volumes mean that many messages do not get read or acted on. How to Write Email That Gets Results helps professionals write efficient, effective email that is likely to succeed despite email overload.
In How to Write Email That Gets Results, employees and managers learn techniques, tips, and best practices of email etiquette to help them write successful email and eliminate unnecessary messages.
We offer How to Write Email That Gets Results as a 2.5-hour class in person, or a 1.75-hour live online session. Both formats include lots of interactive learning, discussion, and writing an effective email.
|In How to Write Email That Gets Results,
participants learn how to:
Lay out information
for easy retrieval
Make it clear what
email readers should do, by when
Provide answers to readers’ questions
Follow best practices of
email etiquette and efficiency
Recognize when to talk rather than write
- Reduce unnecessary messages
receive a handout of model messages, techniques,
and best practices, along with 110 Tips for Sending Email That Gets Read—and Gets Results.
Precise subject lines
Email that gets to the point in the
Email with clear action items
Messages that are concise but not curt
- Fewer "oops" emails that leave out essential information
Less use of Reply All and other time-wasting habits.
Take or sponsor How to Write Email That Gets Results. Then watch your messages lead to action and achieve the results you desire!
Many employees fear and avoid taking minutes at meetings. But when no one takes clear, correct meeting notes, the time spent in meeting is wasted. This class increases the skills, confidence, and note-taking savvy for anyone who may need to take notes or minutes—so the time spent in meetings pays off for everyone.
Meeting Notes Made Easy offers solutions for note-taking challenges. This fast-paced training program provides practical strategies, tips, and tools to ease the note-taker’s job and lead to more effective notes and minutes.
The class runs 2.5 hours as an in-person training program, and 1.5 hours as a webinar, with 15 additional minutes for Q&A. Participants discuss ways to minimize note-taking challenges, analyze sample meeting notes, identify the essential content for notes and minutes, and review templates to choose the best ones for their needs. They also take notes at a simulated meeting and evaluate their notes using specific criteria.
Participants in Meeting Notes Made Easy learn to:
Recognize how much information to record
Get essential information down before the group moves on
Reduce note-taking stressors by planning for them
Follow a rambling discussion, and know which parts of it to include
Identify attendees at a large meeting
Get what they need from the meeting facilitator and attendees
Record complex information correctly
Complete meeting notes and minutes promptly
To continue to take effective meeting notes, participants take away four meeting notes templates, including a combined notes/agenda template, a 20-page handout of tips and models, and a list of ways to manage their note-taking challenges.
Individuals volunteering to take meeting notes rather than hiding from the task
Minutes that focus on key points, decisions, and next steps
Action items with due dates, assigned to specific individuals
Clear, correct meeting notes distributed promptly
It is possible to take meeting notes and minutes easily and efficiently. Employees and managers learn how in Meeting Notes Made Easy.
us to talk
about how our business writing courses
would improve written communication at