We do this by delivering outstanding, practical
business writing courses.
Ours is a
business for which we are ideally suited. Here
is the background we bring to it.
Lynn Gaertner-Johnston is a gifted trainer who has helped thousands of employees and managers improve their business writing skills. In her corporate teaching career of more than 20 years, she has worked with executives, engineers, administrative professionals, scientists, sales staff, and others, helping them get their messages across clearly, concisely, and correctly. Lynn teaches with a love of her subject and a pleasure in sharing its practical value.
More than 75 companies and organizations have offered Lynn’s writing classes onsite. Among her many repeat clients are REI, Washington Federal, Razorfish, AARP, Microsoft, the Ledcor Group of Companies, Port of Seattle, Fred Hutchinson Cancer Research Center, Organic Valley Family of Farms, Puget Sound Energy, and Dorsey & Whitney LLP. Lynn has taught managerial communications in the MBA programs at the University of Washington and UW Bothell.
Even beyond the classroom, Lynn is dedicated to helping people write more effectively. She writes a monthly newsletter, Better Writing at Work, that reaches over 16,000 subscribers. Her blog, Business Writing, attracts visitors from six continents and was quoted in The Wall Street Journal.
Lynn knows her subject well. She has written and edited customer and member communications, newsletters, ezines, medical training programs, leadership training modules, and other pieces for corporate clients from Nintendo to the National Cancer Institute, from Coinstar to Seattle Children’s Hospital. A Wall Street Journal front-page article quoted Lynn on business writing etiquette.
Lynn and Michael (far right) talk with visitors
at the ASTD Expo in San Diego.
Before founding Syntax Training, Lynn managed the training department at University Hospital in Boston and led a team of vocational trainers at Boston Technical Center.
Lynn earned her master’s degree in communication from the University of Notre Dame in South Bend, Indiana. Her undergraduate degree in English is from Bradley University, in Peoria, Illinois.
Michael Johnston is a customer-service expert with more than 20 years of experience serving clients and customers.
As Client Service Manager at Syntax Training, Michael thrives on helping clients accomplish their goals. Virtually never flustered, he enjoys figuring out how to remove barriers, simplify challenges, and make sure both corporate and individual clients receive the programs and products they need.
Before joining Syntax Training in 2004, Michael managed a Seattle office supply store, where he met the supply and equipment needs of several hundred corporate account customers. As a real estate trust officer in Phoenix, Arizona, he handled corporate accounts involving complex property transactions.
Michael earned a bachelor’s degree in psychology from Arizona State University.
Lynn Gaertner-Johnston and Michael Johnston are
married in business and in life. They make their home in Seattle, Washington, USA.
Jordan Peabody has helped dozens of organizations improve their workplace documents. Since 2001, he has led writing workshops for City of Seattle, Puget Sound Clean Air Agency, Department of Homeland Security, Community Transit, Western Washington University, Hillsboro Police Department, Washington State Department of Enterprise Services, U.S. Bank, NoteWorld, and many other organizations.
He has practiced what he preaches. Jordan has written and edited for both private companies and public agencies, including CCI Solutions, Tacoma Police Department, Washington State Department of Health, and Delaware Department of Health and Social Services.
Before he began teaching business writing, Jordan worked as a graphic designer, creating web pages and other marketing pieces for a Puget Sound-based retail company.
As Training Associate at Syntax Training, Jordan uses his entire skill set to help others learn. He builds on his bachelor’s degree in communication from Biola University in La Mirada, California, blending his passion for public speaking with his love of the written word and the visual arts. The result is a training experience that is practical, relevant, and engaging.
us to talk
about how our services would improve business
writing at your company.